Cancellation & Refund Policy
Outlining conditions for booking modifications, rescheduling, and cancellation requests. Effective Date: [Date of Policy]
Key Policy Conditions
To modify or cancel a confirmed reservation, guests must provide written notice directly to our front desk via WhatsApp or email. Full refunds on deposits are granted for cancellations received at least [7 days] before your scheduled check-in. Cancellations within [7 days] are subject to a [50%] fee or deposit forfeiture, as detailed in your booking confirmation.
To initiate a cancellation, contact our front desk at [Official Email] or via WhatsApp with your booking reference. Our team will verify eligibility and guide you through the process. Applicable charges and refund processing times will be communicated. All modifications are subject to room availability and seasonal rates, requiring direct confirmation from DP ONLINE Resort.