Privacy Policy
Last Updated: [Effective Date]
Your Data, Our Responsibility
DP ONLINE Resort is committed to protecting your guest privacy. This policy details how we collect, use, and safeguard your information when you interact with our website ([Website/Domain]) and through direct communications, including WhatsApp. We ensure transparent practices for confirmed reservation details and direct enquiry processes. ### Information We Collect We collect personal details you provide directly, such as your name, phone number, and email address, primarily for direct enquiry and booking purposes. This includes information submitted via our website forms or WhatsApp communications. We also gather booking/enquiry details, including desired dates, room preferences, and any special requests. Website usage information, such as IP addresses and browsing activity, is collected through standard analytics tools to improve site functionality. Voluntary data, like feedback or survey responses, may also be collected. ### How We Use Information Your information is used strictly to coordinate your stay and respond to your direct enquiry. This includes processing reservations, providing customer support, and sending booking confirmations or updates. We may also use data for internal analytics to enhance our services and guest experience. We do not share your personal information with third parties for marketing purposes without your explicit consent. ### WhatsApp Communication By contacting us through WhatsApp at [Phone Number], you agree that DP ONLINE Resort may use the information you provide to respond to your enquiry and assist with your booking. WhatsApp communications are securely handled and integrated into our guest service system to provide quick, personal assistance for seasonal rates and availability. Your chat history may be retained to ensure continuity of service and for record-keeping related to your confirmed reservation. ### Cookies & Analytics Our website uses cookies to enhance your browsing experience and collect anonymous usage data. These cookies help us understand how visitors interact with our site, allowing us to make improvements. You can manage your cookie preferences through your browser settings. We use common analytics services that adhere to data protection standards. No personally identifiable information is stored in cookies without your consent.
### Data Security We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure server environments. Our staff are trained in data protection protocols to ensure guest privacy is maintained throughout your interaction with DP ONLINE Resort. ### Third-Party Services We may use third-party services for website hosting, analytics, and communication platforms (e.g., WhatsApp). These providers are carefully selected and are required to comply with our privacy standards. We are not responsible for the privacy practices of external links or services that you may access through our website. ### Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Booking and enquiry details are kept for a period consistent with hospitality industry standards and our internal policies. You may request deletion of your data, subject to legal obligations. ### User Rights You have the right to access, correct, or request deletion of your personal data held by DP ONLINE Resort. You may also object to the processing of your data or request restrictions on its use. To exercise these rights, please contact us directly at [Official Email]. We are committed to facilitating your control over your personal information. ### Contact Us For any questions or concerns regarding this Privacy Policy or your data, please contact DP ONLINE Resort directly: Email: [Official Email] Phone: [Phone Number] Address: [Resort Address] ### Policy Updates This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our guest privacy commitments. Any significant changes will be communicated through our website.